WhatsAppMIEA Pte. Ltd. (“MIEA Health,” “we,” or “us”)
General
MIEA Health is committed to safeguarding your privacy. We treat all personal data provided by you in strict confidence. This Policy applies to all personal data that you provide to us and the personal data we hold about you.
Information provided by organisations or individuals to us for business purposes is not considered personal data. This Policy does not apply to business contact information.
We may amend this Policy from time to time.
Personal Data
Your provision of personal data to us is voluntary. However, if you choose not to provide us with the personal data we require, it may not be possible for us to contact you, or provide products or services which you need from us.
If you provide the personal data of anyone other than yourself (such as your family members), you warrant that you have informed him/her of the purposes for which we are collecting his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes.
Accuracy and Completeness or personal data. You confirm that all personal data that you provide to us is true, accurate and complete.
Website
Use of cookies. We may make use of “cookies” on our websites to store and track information such as the number of users and their frequency of use, profiles of users and their online preferences. The information collected may be used to assist us in analysing the usage of our websites and to improve your online experience with us. You can disable the cookies by changing the setting on your browser. However, this may affect the functionality of our websites.
Links to other websites. Our websites may contain links to other websites which are not owned or maintained by us and over which we have no control. These links are provided only for your convenience. This Policy only applies to our website. When visiting these third party websites, you should read their privacy policies.
Collection of Personal Data
Generally, we may collect your personal data (at all times in accordance with applicable law) when you:
- register for or use any services or products we provide;
- respond to or register for any of our initiatives or events;
- visit our website;
- send us an email;
- request to be included in our mailing list;
- interact with our staff;
- and/or submit your personal data to us for any other reason.
Purposes for Collection, Use or Disclosure of Your Personal Data
Our primary purpose in collecting your personal data is to serve you. Generally, we collect, use or disclose your personal data for the following purposes:
- to manage your relationship with us;
- respond to or register for any of our initiatives or events;
- to provide you with the services that you have requested;
- providing you with customer service and support;
- verifying your identity;
- to assist you with your enquiries;
- to contact you for feedback after the provision of our services;
- personalising your experience at our touchpoints and conducting market research, understanding and analysing customer behaviour, location, preferences and demographics in order to improve our service offerings;
- to keep you updated on our events and services;
- and/or purposes which are reasonably related to the aforesaid.
Business purposes. In addition to the purposes set out above, we may also collect, use and/or disclose your personal data for purposes connected or relevant to our business, such as:
- complying with our legal obligations and requirements;
- research into the development of new products and services or improvement of our existing products and services;
- to provide you with the services that you have requested;
- accounting, risk management and record keeping;
- carrying out research, planning and statistical analysis;
- monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
- purposes which are reasonably related to the aforesaid;
- to keep you updated on our events and services;
- and/or purposes which are reasonably related to the aforesaid.
Scan to schedule a demo
Vendors. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by us, in addition to the other purposes set out in this Policy (as may be applicable), we may also collect, use and/or disclose your personal data and/or personal data submitted by you to us for the following purposes:
- assessing your organisation’s suitability as an external service provider or vendor for us;
- managing project tenders and quotations, processing orders or managing the supply of goods and services;
- to provide you with the services that you have requested;
- creating and maintaining profiles of our service providers and vendors in our system database;
- processing and payment of vendor invoices and bills;
- purposes which are reasonably related to the aforesaid.
If you have consented, we may collect, use and/or disclose your personal data for the purposes of marketing our products and services and those of our strategic partners and business associates e.g. informing you of our latest events and services. In order for us to market products and services which are of special interest and relevance to you in order to collect, use and/or disclose your personal data for these marketing purposes, we may analyse and rely on your overall interaction with us (such as but not limited to your medical and treatment history as well as your other interactions with us).
When using your personal data to contact you for any of the above purposes, we may contact you via regular mail, e-mail, SMS, telephone or any other means.
Transfer of Personal Data out of Singapore
You fully understand and unambiguously consent that we may transfer your personal data to any location outside of Singapore for the purposes set out above.
Retention
The personal data collected from you by us is retained for the period of time that the purpose for which the personal data was collected continues. We will destroy the personal data thereafter, unless it is necessary to retain the personal data longer for our satisfaction and compliance of legal, regulatory or accounting requirements, or to protect our interest.
Security
While precautions will be taken to ensure that the information you provide is protected against unauthorised or unintended access, we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Your Rights
Contact Data Protection Officer. If you wish to withdraw any consent you have given us, please contact us at
hello@mieahealth.com
Please note that if your personal data has been provided to us by a third party (e.g. a general practitioner or your employer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to us on your behalf. We need to use your personal data in order for us to provide you with products or services which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require.
Governing Law
This Policy is governed by the laws of Singapore. You consent to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.