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Integration guide

Connect MIEA with Cliniko

To integrate your Cliniko account with the MIEA AI Assistant, you need to issue an API key, set up online booking, and enable online booking for your entities. The instructions may look long, but all the steps are simple and will take you no more than 15 minutes.

About 15 minutes · Cliniko administrator access required

Before you start

  • Use an administrator account in Cliniko.
  • Decide which businesses, practitioners, and appointment types should be bookable through MIEA.
  • Have your MIEA contact ready to receive the API key securely.

Step 1

Issue an API key

The API key enables information exchange between your Cliniko account and the MIEA AI Assistant.

  1. 1 Log into Cliniko using an administrator account and go to Settings → Users & practitioners to make sure you are allowed to issue API keys. If you don't see "Settings" in the left menu, you're likely logged in as a Practitioner or Receptionist — log out and log in as an Administrator.
  2. 2 Click on your account, scroll to the very bottom of the page, and ensure the "Allow yourself to create and use API keys" toggle is set to "Yes." If not, turn it on and click "Update user."
  3. 3 Proceed to "Manage API keys" and click "Add an API key."
  4. 4 Enter any name (e.g. "MIEA API key") for the key and click "Create API key."
  5. 5 Once the API key is created, copy it and provide it to your MIEA Health representative.

Note: You have full control over the issued API key in your Cliniko account. You can archive it at any time — from this point on, the exchange of information with MIEA Health will fully stop.

Cliniko Settings screen with Users & practitioners highlighted.
Go to Settings and open Users & practitioners to confirm you have administrator permissions.
Cliniko user settings showing the API key permission toggle.
Scroll down and make sure the "Allow yourself to create and use API keys" toggle is set to "Yes."
Close-up of the API key permission section in Cliniko.
If the toggle was off, turn it on and click "Update user" before proceeding.
Cliniko screen with "Manage API keys" button highlighted.
Open "Manage API keys" to create a new key.
Cliniko "Add an API key" button.
Click "Add an API key" to start the creation flow.
Cliniko API key creation form with a sample name.
Enter a recognizable name such as "MIEA API key" and click "Create API key."
Cliniko screen showing a newly created API key ready to copy.
Copy the key right away and send it to your MIEA contact via a secure channel.

Step 2

Set up online booking

The MIEA AI Assistant uses Cliniko online booking to provide patients with information about available time slots and to book appointments.

  1. 1 Go to Settings → Online bookings.
  2. 2 Turn on Online Bookings and configure them according to your business needs. Keep in mind that the stricter the rules you set, the fewer appointment slots will be available for patients to book via the MIEA assistant. The settings shown in the screenshot can be used as a safe starting point.
  3. 3 To see which time slots will be available to patients via the MIEA AI Assistant, open the "Your bookings URL" link.

Note: If time slots for a particular business, practitioner, or appointment type are unexpectedly unavailable, proceed to the next step of this guide.

Cliniko Settings screen with Online bookings highlighted.
Open Online bookings from Settings.
Cliniko online bookings configuration screen.
These settings can be used as a safe starting point before you fine-tune your booking rules.
Cliniko bookings URL preview showing available time slots.
Use the "Your bookings URL" link to check which time slots patients will see through MIEA.

Step 3

Enable online booking for entities

The Cliniko UI allows you to select which branches (businesses), practitioners, and appointment types are available for online booking — and therefore for bookings made via the MIEA AI Assistant.

  1. 1 To enable or disable online bookings for a specific entity, visit the relevant settings section and switch the toggle on or off.
  2. 2 Set up a schedule for each practitioner in every business where they work.
  3. 3 Once everything is set up, double-check that the available time slots display as expected: Settings → Online Bookings → Your bookings URL.

Note: Screenshots on this page use sample names and clinic labels so they do not expose real account data.

Cliniko settings showing Business information, Users & practitioners, and Appointment types.
These are the sections you will revisit when enabling online booking for specific entities.
Toggle for enabling online booking for a practitioner.
For a practitioner, go to "Edit practitioner settings" and toggle online booking.
Toggle for enabling online booking for a business.
For a business, use the corresponding toggle.
Toggle for enabling online booking for an appointment type.
For an appointment type, use the corresponding toggle.
Cliniko schedule setup for a practitioner in a specific business.
Make sure each practitioner has a working schedule in every business where they see patients.
Cliniko bookings URL preview for final verification.
After all changes, revisit the bookings URL to confirm the expected slots appear.

Congratulations on making it to the end! Send the API key to your MIEA contact and we'll take care of the rest.