Benefit
Automates the daily clinic admin
From bookings to reminders to follow-up, the Clinic Assistant handles the repetitive patient communication your team shouldn't be doing by hand.
Our work · MIEA Clinic Assistant
MIEA Clinic Assistant
An AI autopilot for clinic WhatsApp that we designed, built, and operate in live clinical settings. It handles bookings, reminders, follow-up, and patient questions — an example of what MIEA delivers.
Real patient conversation
An actual chat with one of our patients — names anonymised, otherwise unedited.
P
Hi, I no longer need the appointment with the Physio tomorrow at 4
pm, thanks. Please cancel.
C
Your appointment on Saturday, 13 June at 4:00 PM with your Chief
Physiotherapist has been cancelled.
See you on Saturday, 20 June at 2:00 PM for your next session with your Sports Massage Therapist!
See you on Saturday, 20 June at 2:00 PM for your next session with your Sports Massage Therapist!
★ Real patient
P
Thank you! You are the best bot I have ever met.
C
Thank you so much for your kind words! 😊 I'm always here to help —
just let me know if you need anything else.
Powered by MIEA handled end-to-end by AI
Benefit
Speaks your patients' languages
Responds naturally in the languages patients already use, including mixed-language chats — so more conversations get resolved without staff.
Benefit
Runs around the clock
Handles after-hours messages, recovers stalled conversations, and brings staff in only when a human is genuinely needed.
AI ecosystem
What the Clinic Assistant does
Each workflow handles a specific part of clinic communication, from front desk and reminders to feedback and follow-up.
Works with your clinic systems
Practice management systems, documentation tools, and patient messaging channels stay part of the same workflow.
What clinics say about MIEA
Feedback from healthcare teams using MIEA in real clinic settings.
Dr. Clarice Chia Woodworth
Co-Founder at Osler Group
— It’s been a privilege to work alongside partners who truly listen and adapt. At Osler Health, we deeply appreciate the collaboration and care that has gone into this so far.
1 May 2025
Dr. Derek Park
CEO at Park Orthopaedics
— I was aiming to enhance our clinic’s healthcare delivery with AI chatbot capabilities. The MIEA team’s prior experience in healthcare made this a strong partnership for us.
21 August 2025
Dr. Kenneth Lee
CEO at Dr Plus Aesthetic Clinic
— MIEA solution has proven invaluable by saving us time and increasing the accuracy of our responses, making a noticeable impact on our daily operations.
12 December 2025
Kwek Zhi Bin (Arifin)
CEO at AsiaMedic
— We were impressed by MIEA Health's AI assistant, which offered near-human engagement and customization to our needs.
3 April 2026
Li Lian Ng
CEO at Tetsuyu Healthcare
— By supercharging our CARES™ care management system with MIEA's generative AI capabilities, we're enabling eldercare facilities and smaller healthcare providers to offer personalized care at scale.
25 July 2026
How the Clinic Assistant reduces clinic routine
It helps clinics communicate in more languages, keep workflow steps consistent, and move routine follow-up forward without constant manual handoffs.
More languages
Patients can communicate naturally.
Supports the languages patients already use, including mixed-language chats.
Consistent workflows
Routine steps follow the same logic.
Keep booking, reminders, and follow-up running through clear workflow rules instead of ad hoc manual handling.
Less to manage
Routine follow-up keeps moving in the background.
Takes care of repetitive communication and brings staff in only when needed.
Common questions
Common questions
What is required to connect MIEA?
Depending on plan, setup is either self-service or guided by our team. We usually need basic clinic details, a verified Meta Business Portfolio for WhatsApp setup, a WhatsApp Business number, access to the clinic system MIEA should work with, and the workflow context that shapes booking, reminders, FAQ handling, and staff handoff.
How does the initial setup of MIEA work?
The rollout depends on plan and setup complexity. Starter and Plus are presented on the site as self-service plans. Pro, Advanced, and Enterprise include hands-on onboarding and dedicated support. In every case, setup covers workflow mapping, knowledge-base and handoff preparation, WhatsApp Business setup, and the clinic systems involved in the rollout.
How long does launch usually take?
On self-service plans, launch is immediate. On plans with dedicated support, launch typically takes from 1 to 5 business days. During onboarding, our engineers and technical specialists gather the clinic's workflow details, structure the prompt and knowledge setup, ask follow-up questions, connect calendars and doctor availability, and configure the logic needed for MIEA to respond naturally and operate reliably in day-to-day clinic communication.
Why is Business Portfolio verification required?
Because the WhatsApp Business account used by MIEA is tied to your Meta Business Portfolio. Verification helps keep the account in good standing and reduces the risk of setup or messaging issues once the channel is live.
Why do I need to provide access to the Business Portfolio during MIEA installation?
If MIEA is being connected to your WhatsApp Business setup, Business Portfolio access may be needed so the account can be configured correctly, linked to the right assets, and checked for setup issues. It is part of making the WhatsApp connection work reliably rather than an unrelated admin request.
Can we use our existing phone number for MIEA?
Yes, in many cases you can continue using your existing WhatsApp number. We review the current setup first, confirm the migration path, and where supported, transfer the existing chat history so the transition stays seamless for patients.
If I connect my number to MIEA, will there be any restrictions or limitations?
There can be WhatsApp Business platform limitations depending on how the number is connected. For example, WhatsApp Business API setups do not support incoming voice calls, group chats, or receiving one-time passwords on that number. We review those constraints during setup before migration.
If I transfer my number, what happens to existing patient chats?
Where the migration path supports it, existing patient chat history can be transferred into MIEA. The goal is to keep the transition seamless, so patients do not need a separate explanation or a change in how they continue the conversation.
Can we request workflow, prompt, or reminder logic changes after launch?
Yes, on plans with dedicated support. After launch, your team can request changes to workflows, prompts, and reminder logic, and most of these updates are completed within 1 business day.
Next step
Want something like this for your organisation?
The Clinic Assistant is one example of what we build. Tell us about your challenge and we will tell you honestly whether and how we can help.